X-Plane 11.33b1 is an incremental update that includes updated Gateway airports and translations, crash fixes and diagnostics, minor UI improvements, and bug fixes such as:

• XPD-9441 Weight, balance and fuel- Total weight (lbs) does not include weapons.
• XPD-9683 Fix dupe banks in FMOD crashing the sim.

We’re looking to add a part-time technical support team member. This person will share the workload of customer support and have the opportunity to interact with customers to further positive relationships with X-Plane.

Daily Activities

Your day will include:

• External communication – using email tools to answer customer requests for help
• Internal communication – collaborating with team members to facilitate customer service
• Taking opportunities to improve documentation as needed
• Reporting and documenting technical issues for resolution
• Building positive customer relationships

Some relevant experience for these tasks are:

• Excellent written communication in English
• Familiarity with both Mac and Windows
• Passion for assisting people
• Ability to self-manage

Bonus points for experience in:

• Using X-Plane
• Technical writing
• WordPress, JIRA, and / or HelpScout systems

Why work for us?