We’re looking to add a part-time technical support team member. This person will share the workload of customer support and have the opportunity to interact with customers to further positive relationships with X-Plane.

Daily Activities

Your day will include:

• External communication – using email tools to answer customer requests for help
• Internal communication – collaborating with team members to facilitate customer service
• Taking opportunities to improve documentation as needed
• Reporting and documenting technical issues for resolution
• Building positive customer relationships

Some relevant experience for these tasks are:

• Excellent written communication in English
• Familiarity with both Mac and Windows
• Passion for assisting people
• Ability to self-manage

Bonus points for experience in:

• Using X-Plane
• Technical writing
• WordPress, JIRA, and / or HelpScout systems

Why work for us?

Just a quick update on our progress with Vulkan and Metal. We last spoke about this on the live feed a few weeks ago, but we’re a little further along. Here’s the summary:

• Plane-Maker and Airfoil Maker run in Vulkan and Metal.