We’re looking to add a part-time technical support team member. This person will share the workload of customer support and have the opportunity to interact with customers to further positive relationships with X-Plane.

Daily Activities

Your day will include:

  • External communication – using email tools to answer customer requests for help
  • Internal communication – collaborating with team members to facilitate customer service
  • Taking opportunities to improve documentation as needed
  • Reporting and documenting technical issues for resolution
  • Building positive customer relationships

Some relevant experience for these tasks are:

  • Excellent written communication in English
  • Familiarity with both Mac and Windows
  • Passion for assisting people
  • Ability to self-manage

Bonus points for experience in:

  • Using X-Plane
  • Technical writing
  • WordPress, JIRA, and / or HelpScout systems

Why work for us?

As a member of our team, you would:

  • Work on stuff that matters. Real pilots fly safer because of training in X-Plane, and real aerospace organizations (like Boeing, Cessna, and NASA, to name just a few) prototype aircraft in X-Plane before they build them in the real world. Working in customer support is a great opportunity to empower our users to unlock the full potential of X-Plane.
  • Work remotely. No commute, no cubicles, nothing to impede you from doing great work. (But the rest of the team is just a Slack call away!)
  • Have the opportunity to follow your interests into other aspects of the business.

How to apply

If this sounds like a good fit for you – we’d love to hear from you! You can submit this form to apply.


4 comments on “We’re hiring…for support!

  1. Hi,

    I have just been trying to apply but the link does not work.
    Could you kindly confirm that applications are already closed?

    Best regards.

Comments are closed.